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Managing Uncertainty in Crisis

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Cover of 'Managing Uncertainty in Crisis'

Table of Contents

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    Book Overview
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    Chapter 1 Managing Uncertainty in Crisis Sensemaking: A Core Challenge for Public Leadership
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    Chapter 2 Coping with Uncertainty: Towards an Institutional Sensemaking Model
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    Chapter 3 Exploring the Influence of Institutionalization on Sensemaking in Crises: A Research Design
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    Chapter 4 The U.S. Federal Emergency Management Agency and the 2005 Great New Orleans Flood: A Deinstitutionalized Response Organization Facing Unknown Unknowns
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    Chapter 5 NASA and the Space Shuttle Columbia Disaster: An Institution Coping with “Unknown Unknowns”
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    Chapter 6 BP and the 2010 Gulf Coast Oil Spill Disaster: An Arrogant Organization Coping with a “Known Unknown”
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    Chapter 7 The Los Angeles Police Department and the 1992 LA Riots: A Mythical Organization Coping with Known Unknowns
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    Chapter 8 Towards a Theory of Institutional Sensemaking: Building on a Comparison of Four Cases
Attention for Chapter 6: BP and the 2010 Gulf Coast Oil Spill Disaster: An Arrogant Organization Coping with a “Known Unknown”
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