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Business Process Transformation

Overview of attention for book
Cover of 'Business Process Transformation'

Table of Contents

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    Book Overview
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    Chapter 1 Introduction
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    Chapter 2 Transformation Program, Triggers, Goals, and Tools and Techniques
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    Chapter 3 Culture and Communication
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    Chapter 4 Success Factors
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    Chapter 5 Process Modeling
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    Chapter 6 Change Management
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    Chapter 7 Managed Services: A Case of Business Process Transformation?
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    Chapter 8 Recapitulation and Application of “The Process Tangram”
Attention for Chapter 3: Culture and Communication
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