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| Chapter title |
Citizen Relationship Management in Local Governments: The Potential of 311 for Public Service Delivery
|
|---|---|
| Chapter number | 18 |
| Book title |
Beyond Bureaucracy
|
| Published by |
Springer International Publishing, April 2017
|
| DOI | 10.1007/978-3-319-54142-6_18 |
| Book ISBNs |
978-3-31-954141-9, 978-3-31-954142-6
|
| Authors |
Sarah Hartmann, Agnes Mainka, Wolfgang G. Stock, Hartmann, Sarah, Mainka, Agnes, Stock, Wolfgang G. |
| Editors |
Alois A. Paulin, Leonidas G. Anthopoulos, Christopher G. Reddick |
Twitter Demographics
The data shown below were collected from the profile of 1 tweeter who shared this research output. Click here to find out more about how the information was compiled.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Germany | 1 | 100% |
Demographic breakdown
| Type | Count | As % |
|---|---|---|
| Members of the public | 1 | 100% |
Mendeley readers
The data shown below were compiled from readership statistics for 33 Mendeley readers of this research output. Click here to see the associated Mendeley record.
Geographical breakdown
| Country | Count | As % |
|---|---|---|
| Germany | 1 | 3% |
| Unknown | 32 | 97% |
Demographic breakdown
| Readers by professional status | Count | As % |
|---|---|---|
| Student > Master | 7 | 21% |
| Researcher | 6 | 18% |
| Student > Ph. D. Student | 5 | 15% |
| Professor > Associate Professor | 2 | 6% |
| Student > Bachelor | 2 | 6% |
| Other | 3 | 9% |
| Unknown | 8 | 24% |
| Readers by discipline | Count | As % |
|---|---|---|
| Computer Science | 8 | 24% |
| Social Sciences | 5 | 15% |
| Business, Management and Accounting | 3 | 9% |
| Engineering | 3 | 9% |
| Linguistics | 1 | 3% |
| Other | 4 | 12% |
| Unknown | 9 | 27% |