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@haddadme @Poynter @nntaleb @claychristensen @ajplus I've seen this first-hand with #ServiceNow; The core business hates disruption (innovation), better start elsewhere. https://t.co/IyVZIfd3ck https://t.co/D2GLsOTfVr
Spinning Up ServiceNow
Overview of attention for book
Table of Contents
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Altmetric BadgeBook Overview
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Altmetric BadgeChapter 1 Pragmatic or Tragic ITSM
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Altmetric BadgeChapter 2 Innovators’ ITSM strategy
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Altmetric BadgeChapter 3 User access
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Altmetric BadgeChapter 4 Email support
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Altmetric BadgeChapter 5 Elegant Notifications
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Altmetric BadgeChapter 6 Request portal
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Altmetric BadgeChapter 7 Reporting
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Altmetric BadgeChapter 8 Customization Process
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Altmetric BadgeChapter 9 Confidentiality
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Altmetric BadgeChapter 10 Fluid collaboration
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Altmetric BadgeChapter 11 Examples
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Altmetric BadgeChapter 12 ServiceNow jargon
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Altmetric BadgeChapter 13 Checks and Monitors
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Altmetric BadgeChapter 14 Access Requirements