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Chapter title |
An Expert Review of the Social Media Analytics Framework for Citizen Relationship Management
|
---|---|
Chapter number | 17 |
Book title |
Digital Transformation for Sustainability
|
Published by |
Springer, Cham, January 2022
|
DOI | 10.1007/978-3-031-15420-1_17 |
Book ISBNs |
978-3-03-115419-5, 978-3-03-115420-1
|
Authors |
Yakobi, Khulekani, Scholtz, Brenda, vom Berg, Benjamin Wagner |