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Kundenorientierung

Overview of attention for book
Cover of 'Kundenorientierung'

Table of Contents

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    Book Overview
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    Chapter 1 Einleitung
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    Chapter 2 Dimensionen der Kundenorientierung
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    Chapter 4 Dimension 2: Customer-centric Transformation
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    Chapter 6 Dimension 4: Customer Management
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    Chapter 7 Verbesserung der Kundenorientierung
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    Chapter 8 Customer Centricity Maturity Check und Messmodelle
Attention for Chapter 6: Dimension 4: Customer Management
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