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Conflict Management

Overview of attention for book
Cover of 'Conflict Management'

Table of Contents

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    Book Overview
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    Chapter 1 Recognising and Resolving Conflicts
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    Chapter 2 Traditional Methods of Conflict Management
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    Chapter 3 Complementary Forms of Conflict Management
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    Chapter 4 Mediation
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    Chapter 5 Mediation Techniques
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    Chapter 6 Questioning Techniques
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    Chapter 7 Conflict Prevention
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    Chapter 8 Setting Up an Inhouse Conflict Management System
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    Chapter 9 Establishment of Mediation Facilities Within an Enterprise: Two Case Studies
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    Chapter 10 Check Lists, Mediation Agreement, Codes of Conduct
Attention for Chapter 9: Establishment of Mediation Facilities Within an Enterprise: Two Case Studies
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