Business Process Management Forum
Springer International Publishing
Chapter title |
Analyzing a Helpdesk Process Through the Lens of Actor Handoff Patterns
|
---|---|
Chapter number | 19 |
Book title |
Business Process Management Forum
|
Published by |
Springer, Cham, September 2020
|
DOI | 10.1007/978-3-030-58638-6_19 |
Book ISBNs |
978-3-03-058637-9, 978-3-03-058638-6
|
Authors |
Akhil Kumar, Siyuan Liu, Kumar, Akhil, Liu, Siyuan |
Country | Count | As % |
---|---|---|
Unknown | 8 | 100% |
Readers by professional status | Count | As % |
---|---|---|
Student > Bachelor | 2 | 25% |
Student > Ph. D. Student | 1 | 13% |
Researcher | 1 | 13% |
Student > Master | 1 | 13% |
Unknown | 3 | 38% |
Readers by discipline | Count | As % |
---|---|---|
Computer Science | 3 | 38% |
Social Sciences | 1 | 13% |
Engineering | 1 | 13% |
Unknown | 3 | 38% |