↓ Skip to main content

Advances in the Human Side of Service Engineering

Overview of attention for book
Cover of 'Advances in the Human Side of Service Engineering'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Identifying Trendsetters in Online Social Networks – A Machine Learning Approach
  3. Altmetric Badge
    Chapter 2 Consume Less, Create More – Digital Services in the Context of Sustainability
  4. Altmetric Badge
    Chapter 3 “Innovation? Yes, I Can”–Individually Perceived Creative Self-efficacy as an Effect of Vividness Targeting Creativity Methods
  5. Altmetric Badge
    Chapter 4 Service Innovation for Cyborgs – Human Augmentation as a Self-experiment
  6. Altmetric Badge
    Chapter 5 Influence of Survey Link Locational Placement on the User Rating
  7. Altmetric Badge
    Chapter 6 Why Do You Listen to This? Experiencing Black Metal
  8. Altmetric Badge
    Chapter 7 Research Approaches to Service Innovation: Organizational Perspectives
  9. Altmetric Badge
    Chapter 8 Innovation-as-a-Service: Emergent Lessons from an AI Innovation Management Project
  10. Altmetric Badge
    Chapter 9 Barriers to Service Innovation Using Data Science
  11. Altmetric Badge
    Chapter 10 Service Design Approaches to Drive Employee Engagement
  12. Altmetric Badge
    Chapter 11 Methodological Reinforcements: Investigating Work Through Trace Data and Text
  13. Altmetric Badge
    Chapter 12 Architecture and Its Multifaceted Roles in Enabling Value Co-creation in the Context of Human-Centered Service Design
  14. Altmetric Badge
    Chapter 13 Value Co-creation as the Core of Service Innovation: Impacts of a Case Study of a Fully Digitized Health Insurance Company
  15. Altmetric Badge
    Chapter 14 Improving the User Experience for Healthcare Professionals Using a Conversational Agent to Complete Business Intelligence Analysis
  16. Altmetric Badge
    Chapter 15 Design Principles for Health Service Innovations: Nudges from the IBM Health Records Service Platform
  17. Altmetric Badge
    Chapter 16 A Conceptual Framework for Workforce Management: Impacts from Service Science and S-D Logic
  18. Altmetric Badge
    Chapter 17 Microfoundations for Building Systems of Engagement: Enable Actor Engagement Using Service Dominant Architecture
  19. Altmetric Badge
    Chapter 18 Analyzing the Role of Artificial Intelligence in the Development of Human-Centered Service
  20. Altmetric Badge
    Chapter 19 Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result
  21. Altmetric Badge
    Chapter 20 Predictive Analytics and the Return of “Research” Information to Participants
  22. Altmetric Badge
    Chapter 21 The Use of Digital Technologies and the Transformation of Work in a Hemodialysis Clinic
  23. Altmetric Badge
    Chapter 22 Thoughts on Design Education’s Future
  24. Altmetric Badge
    Chapter 23 Locked Out: Engaging Design Students in UX and Access Design Processes to Address Homelessness in Los Angeles
  25. Altmetric Badge
    Chapter 24 A New Approach for Experience Design Education: Developing Conceptual Framework with Storytelling
  26. Altmetric Badge
    Chapter 25 Creating Socially Conscious Designers Through the Lens of Empathy
  27. Altmetric Badge
    Chapter 26 AI Is the New UX: Emerging Research Innovations in AI, User Experience, and Design as They Apply to Industry, Business, and Education, and Ethics
  28. Altmetric Badge
    Chapter 27 Mitigating Misinformation: Using Simulations to Examine the Effectiveness of Potential Strategies
  29. Altmetric Badge
    Chapter 28 Picking Apart the Black Box: Sociotechnical Contours of Accessibility in AI/ML Software Engineering
  30. Altmetric Badge
    Chapter 29 Typology-Based Analysis of Artificial Intelligence in Service Companies
  31. Altmetric Badge
    Chapter 30 Artificial Intelligence as Driver for Business Model Innovation in Smart Service Systems
  32. Altmetric Badge
    Chapter 31 Validating and Improving the Smart Servicescape Wheel: A Qualitative Video Analysis
  33. Altmetric Badge
    Chapter 32 Value-Dominant Logic: An Evolving Quantum Theory of Economics
  34. Altmetric Badge
    Chapter 33 The Impact of Chatbots on Customer Service Performance
  35. Altmetric Badge
    Chapter 34 Can Humans Learn from AI? A Fundamental Question in Knowledge Science in the AI Era
  36. Altmetric Badge
    Chapter 35 Intelligence Augmentation (IA) in Complex Decision Making: A New View of the vSa Concept of Relevance
  37. Altmetric Badge
    Chapter 36 A Framework for a Practical Nurse Scheduling Approach: A Case of Operating Room of a Hospital in Thailand
  38. Altmetric Badge
    Chapter 37 Analysis and Feedback of Movement in Manual Assembly Process
  39. Altmetric Badge
    Chapter 38 Towards an Application of Remote Sensing Technology for Decision Making During Natural Disaster
  40. Altmetric Badge
    Chapter 39 Case Study on Applicability of Artificial Intelligence for IT Service Project Managers with Multi Value Systems in the Digital Transformation Era
  41. Altmetric Badge
    Chapter 40 Evolution of Smart Service Architectures Through Cognitive Co-creation
  42. Altmetric Badge
    Chapter 41 Open Banking and PSD 2: The Promise of Transforming Banking by ‘Empowering Customers’
  43. Altmetric Badge
    Chapter 42 Multi-contextual View to Smart City Architecture
  44. Altmetric Badge
    Chapter 43 The Impact of Fraternity and Sorority Participation on NAE’s Engineer of 2020 Outcomes for Civil Engineering Undergraduates
  45. Altmetric Badge
    Chapter 44 Empowering European Mobile Youth: Case Studies from Austria and Estonia
Attention for Chapter 19: Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result
Altmetric Badge

Mentioned by

1 tweeter


4 Dimensions

Readers on

6 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
Chapter title
Predicting Future Accident Risks of Older Drivers by Speech Data from a Voice-Based Dialogue System: A Preliminary Result
Chapter number 19
Book title
Advances in the Human Side of Service Engineering
Published by
Springer, Cham, July 2020
DOI 10.1007/978-3-030-51057-2_19
Book ISBNs
978-3-03-051056-5, 978-3-03-051057-2

Yasunori Yamada, Kaoru Shinkawa, Akihiro Kosugi, Masatomo Kobayashi, Hironobu Takagi, Miyuki Nemoto, Kiyotaka Nemoto, Tetsuaki Arai, Yamada, Yasunori, Shinkawa, Kaoru, Kosugi, Akihiro, Kobayashi, Masatomo, Takagi, Hironobu, Nemoto, Miyuki, Nemoto, Kiyotaka, Arai, Tetsuaki

Twitter Demographics

The data shown below were collected from the profile of 1 tweeter who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 6 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 6 100%

Demographic breakdown

Readers by professional status Count As %
Student > Ph. D. Student 3 50%
Researcher 1 17%
Student > Master 1 17%
Unknown 1 17%
Readers by discipline Count As %
Computer Science 3 50%
Engineering 2 33%
Unknown 1 17%