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The Reign of the Customer

Overview of attention for book
Attention for Chapter 3: Perceived Quality: Does Performance Matter?
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Mentioned by

news
1 news outlet

Citations

dimensions_citation
9 Dimensions

Readers on

mendeley
6 Mendeley
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Chapter title
Perceived Quality: Does Performance Matter?
Chapter number 3
Book title
The Reign of the Customer
Published by
Palgrave Macmillan, Cham, March 2020
DOI 10.1007/978-3-030-13562-1_3
Book ISBNs
978-3-03-013561-4, 978-3-03-013562-1
Authors

Claes Fornell, Forrest V. Morgeson, G. Tomas M. Hult, David VanAmburg, Fornell, Claes, Morgeson, Forrest V., Hult, G. Tomas M., VanAmburg, David

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 6 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 6 100%

Demographic breakdown

Readers by professional status Count As %
Researcher 1 17%
Unknown 5 83%
Readers by discipline Count As %
Computer Science 1 17%
Unknown 5 83%