Proceedings of ICETIT 2019
Springer International Publishing
Chapter title |
Factors Affecting Customer Service Engagement – Six Cases Assessing Strengths and Weaknesses for Telecom and Payment Service Providers
|
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Chapter number | 69 |
Book title |
Proceedings of ICETIT 2019
|
Published by |
Springer, Cham, January 2020
|
DOI | 10.1007/978-3-030-30577-2_69 |
Book ISBNs |
978-3-03-030576-5, 978-3-03-030577-2
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Authors |
Ankita Agarwal, Arpan Kumar Kar, P. Vigneswara Ilavarasan |
Country | Count | As % |
---|---|---|
Unknown | 13 | 100% |
Readers by professional status | Count | As % |
---|---|---|
Student > Ph. D. Student | 3 | 23% |
Student > Master | 2 | 15% |
Librarian | 1 | 8% |
Other | 1 | 8% |
Lecturer > Senior Lecturer | 1 | 8% |
Other | 0 | 0% |
Unknown | 5 | 38% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 4 | 31% |
Computer Science | 2 | 15% |
Environmental Science | 1 | 8% |
Arts and Humanities | 1 | 8% |
Unknown | 5 | 38% |