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Handbook of Service Science

Overview of attention for book
Handbook of Service Science
Springer US

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Introduction
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    Chapter 2 Revisiting “Where Does the Customer Fit in a Service Operation?”
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    Chapter 3 The Service Profit Chain
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    Chapter 4 Winning the Service Game
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    Chapter 5 Customer Equity
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    Chapter 6 Service Worlds service worlds
  8. Altmetric Badge
    Chapter 7 The Unified Service Theory
  9. Altmetric Badge
    Chapter 8 Advancing Service Science service science with Service-Dominant Logic service-dominant logic
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    Chapter 9 Toward a Science of Service Systems
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    Chapter 10 Technology’s Impact on the Gaps Model of Service Quality
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    Chapter 11 Seven Contexts for Service System Design
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    Chapter 12 Business Architectures for the Design of Enterprise Service Systems
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    Chapter 13 A Service Practice Approach
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    Chapter 14 The Neglect of Service Science service science in the Operations Management Field
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    Chapter 15 Death Spirals and Virtuous Cycles
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    Chapter 16 Service Science service science
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    Chapter 17 Service Engineering
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    Chapter 18 The Industrialization industrialization of Information Services
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    Chapter 19 Workforce Analytics for the Services Economy
  21. Altmetric Badge
    Chapter 20 Understanding Complex Product and Service Delivery Systems
  22. Altmetric Badge
    Chapter 21 A Formal Model of Service Delivery
  23. Altmetric Badge
    Chapter 22 Service Innovation innovation
  24. Altmetric Badge
    Chapter 23 Innovation Innovation in Services and Entrepreneurship Entrepreneurship
  25. Altmetric Badge
    Chapter 24 Service Innovation service innovation and Customer Co-development
  26. Altmetric Badge
    Chapter 25 Advancing Services Innovation service innovation
  27. Altmetric Badge
    Chapter 26 What Effects Do Legal law/legal Rules Have on Service Innovation innovation ?
  28. Altmetric Badge
    Chapter 27 The Future of Service Is Long Overdue
  29. Altmetric Badge
    Chapter 28 The Evolution and Future of Service
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    Chapter 29 Trading zones, Normative Scenarios, and Service Science service science
  31. Altmetric Badge
    Chapter 30 The Cambridge-IBM SSME SSME White Paper Revisited
  32. Altmetric Badge
    Chapter 31 Service Science service science , Management, and Engineering SSME (SSME) in Japan
  33. Altmetric Badge
    Chapter 32 Innovation innovation and Skills
Overall attention for this book and its chapters
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (94th percentile)

Mentioned by

news
1 news outlet
twitter
2 X users
wikipedia
2 Wikipedia pages
googleplus
1 Google+ user
pinterest
1 Pinner

Readers on

mendeley
698 Mendeley
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Title
Handbook of Service Science
Published by
Service Science: Research and Innovations in the Service Economy, January 2010
DOI 10.1007/978-1-4419-1628-0
ISBNs
978-1-4419-1627-3, 978-1-4419-1628-0, 978-1-4614-2594-6
Authors

Chew, EK

Editors

Paul P. Maglio, Cheryl A. Kieliszewski, James C. Spohrer

Timeline

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X Demographics

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
As of 1 July 2024, you may notice a temporary increase in the numbers of X profiles with Unknown location. Click here to learn more.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 698 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Germany 12 2%
United States 4 <1%
Australia 3 <1%
Sweden 3 <1%
Netherlands 2 <1%
Malaysia 2 <1%
Finland 2 <1%
Denmark 2 <1%
United Kingdom 2 <1%
Other 13 2%
Unknown 653 94%

Demographic breakdown

Readers by professional status Count As %
Student > Master 166 24%
Student > Ph. D. Student 144 21%
Student > Doctoral Student 61 9%
Student > Bachelor 61 9%
Researcher 47 7%
Other 99 14%
Unknown 120 17%
Readers by discipline Count As %
Business, Management and Accounting 310 44%
Computer Science 69 10%
Social Sciences 43 6%
Engineering 40 6%
Design 37 5%
Other 70 10%
Unknown 129 18%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 17. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 31 October 2023.
All research outputs
#2,246,940
of 25,992,468 outputs
Outputs from Service Science: Research and Innovations in the Service Economy
#1
of 1 outputs
Outputs of similar age
#10,204
of 176,164 outputs
Outputs of similar age from Service Science: Research and Innovations in the Service Economy
#1
of 1 outputs
Altmetric has tracked 25,992,468 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 91st percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 1 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 16.2. This one scored the same or higher as 0 of them.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 176,164 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 94% of its contemporaries.
We're also able to compare this research output to 1 others from the same source and published within six weeks on either side of this one. This one has scored higher than all of them