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Chapter title |
The Role of Competition in the Service Encounter: The Loyal Consumer Perspective
|
---|---|
Chapter number | 53 |
Book title |
Let’s Get Engaged! Crossing the Threshold of Marketing’s Engagement Era
|
Published by |
Springer International Publishing, January 2016
|
DOI | 10.1007/978-3-319-11815-4_53 |
Book ISBNs |
978-3-31-911814-7, 978-3-31-911815-4
|
Authors |
Shu-Ching Chen |
Editors |
Michael W. Obal, Nina Krey, Christian Bushardt |