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Advances in Speech Recognition

Overview of attention for book
Cover of 'Advances in Speech Recognition'

Table of Contents

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    Book Overview
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    Chapter 1 “Life on-the-Go”: The Role of Speech Technology in Mobile Applications
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    Chapter 2 “Striking a Healthy Balance”: Speech Technology in the Mobile Ecosystem
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    Chapter 3 “Why Tap When You Can Talk?”: Designing Multimodal Interfaces for Mobile Devices that Are Effective, Adaptive and Satisfying to the User
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    Chapter 4 “Your Word is my Command”: Google Search by Voice: A Case Study
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    Chapter 5 “Well Adjusted”: Using Robust and Flexible Speech Recognition Capabilities in Clean to Noisy Mobile Environments
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    Chapter 6 “It’s the Best of All Possible Worlds”: Leveraging Multimodality to Improve Call Center Productivity
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    Chapter 7 “How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers
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    Chapter 8 “Great Expectations”: Making use of Callers’ Experiences from Everyday Life to Design a Satisfying Speech-only Interface for the Call Center
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    Chapter 9 “For Heaven’s Sake, Gimme a Live Person!” Designing Emotion-Detection Customer Care Voice Applications in Automated Call Centers
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    Chapter 10 “The Truth is Out There”: Using Advanced Speech Analytics to Learn Why Customers Call Help-line Desks and How Effectively They Are Being Served by the Call Center Agent
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    Chapter 11 Dr. “Multi-Task”: Using Speech to Build Up Electronic Medical Records While Caring for Patients
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    Chapter 12 “Hands Free”: Adapting the Task–Technology-Fit Model and Smart Data to Validate End-User Acceptance of the Voice Activated Medical Tracking Application (VAMTA) in the United States Military
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    Chapter 13 “You’re as Sick as You Sound”: Using Computational Approaches for Modeling Speaker State to Gauge Illness and Recovery
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    Chapter 14 “Cry Baby”: Using Spectrographic Analysis to Assess Neonatal Health Status from an Infant’s Cry
Attention for Chapter 7: “How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers
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Citations

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Readers on

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Chapter title
“How am I Doing?”: A New Framework to Effectively Measure the Performance of Automated Customer Care Contact Centers
Chapter number 7
Book title
Advances in Speech Recognition
Published by
Springer, Boston, MA, January 2010
DOI 10.1007/978-1-4419-5951-5_7
Book ISBNs
978-1-4419-5950-8, 978-1-4419-5951-5
Authors

David Suendermann, Jackson Liscombe, Roberto Pieraccini, Keelan Evanini, Suendermann, David, Liscombe, Jackson, Pieraccini, Roberto, Evanini, Keelan

View on publisher site
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 4 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Unknown 4 100%

Demographic breakdown

Readers by professional status Count As %
Professor 1 25%
Professor > Associate Professor 1 25%
Student > Doctoral Student 1 25%
Unknown 1 25%
Readers by discipline Count As %
Computer Science 1 25%
Social Sciences 1 25%
Engineering 1 25%
Unknown 1 25%

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