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Timeline
Chapter title |
Prozessorientiertes Management von Kundenzufriedenheit
|
---|---|
Chapter number | 13 |
Book title |
Kundenorientierte Unternehmensführung
|
Published by |
Gabler, January 2009
|
DOI | 10.1007/978-3-8349-8051-9_13 |
Book ISBNs |
978-3-83-491026-4, 978-3-83-498051-9
|
Authors |
Eva Thelen, Oliver Koll, Hans Mühlbacher |