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The Delta Project

Overview of attention for book
The Delta Project
Palgrave Macmillan UK

Table of Contents

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    Book Overview
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    Chapter 1 Prologue
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    Chapter 2 The Delta Model: The End of Conventional Wisdom
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    Chapter 3 The Triangle: Strategy Based upon Bonding
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    Chapter 4 The Best Product:Winning through Costs and Features
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    Chapter 5 Total Customer Solutions: Winning through Relationships
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    Chapter 6 System Lock-In: Winning through Complementors
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    Chapter 7 Creating a Strategic Agenda: The Case of Motorola Semiconductor
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    Chapter 8 Execution is not the Problem: Aligning Execution with Strategy Is!
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    Chapter 9 Delta.com: Reinterpreting the Internet Industry
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    Chapter 10 Measuring Success: Aligning Strategy, Processes and Metrics
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    Chapter 11 Managing by Averages Leads to Below Average Performance: The Need for Granular Metrics
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    Chapter 12 The Restructuring of the Electric Utility industry:Applying the Delta Model to an Industry in Transition
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    Chapter 13 Toward a Unified Framework of Strategy
Attention for Chapter 5: Total Customer Solutions: Winning through Relationships
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Summary
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Chapter title
Total Customer Solutions: Winning through Relationships
Chapter number 5
Book title
The Delta Project
Published by
Palgrave Macmillan, London, January 2001
DOI 10.1057/9780230288089_5
Book ISBNs
978-1-349-42736-9, 978-0-230-28808-9
Authors

Arnoldo C. Hax, Dean L. Wilde, Hax, Arnoldo C., Wilde, Dean L.

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