Proceedings of the Colloquium on Administrative Science and Technology
Springer Singapore
Chapter title |
Service Quality and Customer Satisfaction in a Natural Monopoly Company
|
---|---|
Chapter number | 7 |
Book title |
Proceedings of the Colloquium on Administrative Science and Technology
|
Published by |
Springer, Singapore, January 2015
|
DOI | 10.1007/978-981-4585-45-3_7 |
Book ISBNs |
978-9-81-458544-6, 978-9-81-458545-3
|
Authors |
Sarina Muhamad Noor, Noraini Nasirun |
Country | Count | As % |
---|---|---|
Malaysia | 1 | 7% |
Unknown | 13 | 93% |
Readers by professional status | Count | As % |
---|---|---|
Lecturer | 3 | 21% |
Student > Ph. D. Student | 2 | 14% |
Unspecified | 1 | 7% |
Student > Doctoral Student | 1 | 7% |
Other | 1 | 7% |
Other | 2 | 14% |
Unknown | 4 | 29% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 3 | 21% |
Chemical Engineering | 1 | 7% |
Unspecified | 1 | 7% |
Economics, Econometrics and Finance | 1 | 7% |
Social Sciences | 1 | 7% |
Other | 2 | 14% |
Unknown | 5 | 36% |