Proceedings of the Eighth International Conference on Management Science and Engineering Management
Springer Berlin Heidelberg
Chapter title |
Lean Services: An Approach for Supply Chains Based on the Gaps Model of Service Quality
|
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Chapter number | 46 |
Book title |
Proceedings of the Eighth International Conference on Management Science and Engineering Management
|
Published by |
Springer, Berlin, Heidelberg, January 2014
|
DOI | 10.1007/978-3-642-55182-6_46 |
Book ISBNs |
978-3-64-255181-9, 978-3-64-255182-6
|
Authors |
Raul Susano, Carmen Jaca, Rogério Puga-Leal, Susano, Raul, Jaca, Carmen, Puga-Leal, Rogério |
Country | Count | As % |
---|---|---|
Unknown | 8 | 100% |
Readers by professional status | Count | As % |
---|---|---|
Professor | 3 | 38% |
Student > Ph. D. Student | 2 | 25% |
Student > Bachelor | 1 | 13% |
Other | 1 | 13% |
Lecturer | 1 | 13% |
Other | 1 | 13% |
Readers by discipline | Count | As % |
---|---|---|
Business, Management and Accounting | 4 | 50% |
Engineering | 4 | 50% |
Computer Science | 1 | 13% |