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Customer value: The next source for competitive advantage

Overview of attention for article published in Journal of the Academy of Marketing Science, March 1997
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About this Attention Score

  • In the top 25% of all research outputs scored by Altmetric
  • High Attention Score compared to outputs of the same age (97th percentile)

Mentioned by

news
1 news outlet
policy
3 policy sources
twitter
1 X user
patent
4 patents
facebook
1 Facebook page
wikipedia
1 Wikipedia page

Citations

dimensions_citation
2884 Dimensions

Readers on

mendeley
3114 Mendeley
citeulike
1 CiteULike
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Title
Customer value: The next source for competitive advantage
Published in
Journal of the Academy of Marketing Science, March 1997
DOI 10.1007/bf02894350
Authors

Robert B. Woodruff

X Demographics

X Demographics

The data shown below were collected from the profile of 1 X user who shared this research output. Click here to find out more about how the information was compiled.
Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 3,114 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Germany 20 <1%
Brazil 13 <1%
United Kingdom 12 <1%
Finland 7 <1%
United States 6 <1%
Portugal 6 <1%
Netherlands 5 <1%
Malaysia 4 <1%
Switzerland 4 <1%
Other 36 1%
Unknown 3001 96%

Demographic breakdown

Readers by professional status Count As %
Student > Master 693 22%
Student > Ph. D. Student 451 14%
Student > Bachelor 375 12%
Student > Doctoral Student 226 7%
Student > Postgraduate 124 4%
Other 507 16%
Unknown 738 24%
Readers by discipline Count As %
Business, Management and Accounting 1460 47%
Economics, Econometrics and Finance 197 6%
Engineering 178 6%
Social Sciences 150 5%
Computer Science 79 3%
Other 247 8%
Unknown 803 26%
Attention Score in Context

Attention Score in Context

This research output has an Altmetric Attention Score of 26. This is our high-level measure of the quality and quantity of online attention that it has received. This Attention Score, as well as the ranking and number of research outputs shown below, was calculated when the research output was last mentioned on 19 January 2024.
All research outputs
#1,494,191
of 25,837,817 outputs
Outputs from Journal of the Academy of Marketing Science
#68
of 884 outputs
Outputs of similar age
#473
of 29,758 outputs
Outputs of similar age from Journal of the Academy of Marketing Science
#2
of 3 outputs
Altmetric has tracked 25,837,817 research outputs across all sources so far. Compared to these this one has done particularly well and is in the 94th percentile: it's in the top 10% of all research outputs ever tracked by Altmetric.
So far Altmetric has tracked 884 research outputs from this source. They typically receive a lot more attention than average, with a mean Attention Score of 10.0. This one has done particularly well, scoring higher than 91% of its peers.
Older research outputs will score higher simply because they've had more time to accumulate mentions. To account for age we can compare this Altmetric Attention Score to the 29,758 tracked outputs that were published within six weeks on either side of this one in any source. This one has done particularly well, scoring higher than 97% of its contemporaries.
We're also able to compare this research output to 3 others from the same source and published within six weeks on either side of this one.