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Timeline
Chapter title |
Focusing on the Customer Experience and Delivering Great Customer Service
|
---|---|
Chapter number | 17 |
Book title |
Standing Room Only
|
Published by |
Palgrave Macmillan, New York, January 2014
|
DOI | 10.1007/978-1-137-37569-8_17 |
Book ISBNs |
978-1-137-28293-4, 978-1-137-37569-8
|
Authors |
Joanne Scheff Bernstein, Bernstein, Joanne Scheff |