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Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings

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Cover of 'Exploring Services Science : 4th International Conference, IESS 2013, Porto, Portugal, February 7-8, 2013. Proceedings'

Table of Contents

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    Book Overview
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    Chapter 1 Strategic Reorientation and Influences on Business-IT Alignment: Case Study of a Luxembourgish Financial Services Provider
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    Chapter 2 A Service Oriented Simulation Architecture for Intelligent Building Management
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    Chapter 3 Capabilities in Systems Engineering: An Overview
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    Chapter 4 Exploring Services Science
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    Chapter 5 Theory of Constraints in the Service Sector: Characterization for Banking and Analysis of the Factors Involved in Its Adoption
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    Chapter 6 Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining
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    Chapter 7 Modeling ITIL Business Motivation Model in ArchiMate
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    Chapter 8 Service Science: A Service System Design Science Research Method?
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    Chapter 9 Modeling Service Relationships for Service Networks
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    Chapter 10 Evaluating the IT Strategic Plan for the Public Administration in Portugal
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    Chapter 11 Open Semantic Service Networks: Modeling and Analysis
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    Chapter 12 Ontological Representation and Governance of Business Semantics in Compliant Service Networks
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    Chapter 13 Simulation-Based Quantification of Business Impacts Caused by Service Incidents
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    Chapter 14 IT Governance Mechanisms: A Literature Review
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    Chapter 15 A Model-Driven Environment for Service Design, Simulation and Prototyping
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    Chapter 16 Towards a Taxonomy of Service Design Methods and Tools
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    Chapter 17 A Survey of Tool Support for the Animation of IT Services Process Models Execution
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    Chapter 18 Factors Influencing the Internationalization of Services Firms: The Case of Design, Engineering and Architecture Consulting Firms
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    Chapter 19 A Proposal for a Mobile Ticketing Solution for Metropolitan Area of Oporto Public Transport
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    Chapter 20 Benchmarking as a Development Tool in Healthcare
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    Chapter 21 Towards an Ontology and Modeling Approach for Service Science
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    Chapter 22 Extended DEMO-Based SLAs to Specify Customers’ Expectations
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    Chapter 23 Exploring the Drivers of E-Commerce through the Application of Structural Equation Modeling
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    Chapter 24 A Model for Open, On-Demand, Collaborative Education for Service Science
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    Chapter 25 Factors Influencing Purchase Intention of Private Label Products: The Case of Smartphones
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    Chapter 26 Media Sharing in Situated Displays: Service Design Lessons from Existing Practices with Paper Leaflets
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    Chapter 27 Towards a Personal Relationship-Based Assignment of Client Representatives to Accounts
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    Chapter 28 Future Deployment of Technology in Healthcare Services - A Delphi Approach
Attention for Chapter 16: Towards a Taxonomy of Service Design Methods and Tools
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Chapter title
Towards a Taxonomy of Service Design Methods and Tools
Chapter number 16
Book title
Exploring Services Science
Published by
Springer, Berlin, Heidelberg, February 2013
DOI 10.1007/978-3-642-36356-6_16
Book ISBNs
978-3-64-236355-9, 978-3-64-236356-6
Authors

Rui Alves, Nuno Jardim Nunes

Mendeley readers

Mendeley readers

The data shown below were compiled from readership statistics for 82 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Portugal 1 1%
Unknown 81 99%

Demographic breakdown

Readers by professional status Count As %
Student > Master 18 22%
Student > Ph. D. Student 14 17%
Researcher 8 10%
Student > Doctoral Student 5 6%
Student > Bachelor 5 6%
Other 14 17%
Unknown 18 22%
Readers by discipline Count As %
Design 19 23%
Business, Management and Accounting 13 16%
Computer Science 7 9%
Engineering 6 7%
Economics, Econometrics and Finance 3 4%
Other 9 11%
Unknown 25 30%