↓ Skip to main content

The Handbook of Service Innovation

Overview of attention for book
Cover of 'The Handbook of Service Innovation'

Table of Contents

  1. Altmetric Badge
    Book Overview
  2. Altmetric Badge
    Chapter 1 Innovation: A Critical Assessment of the Concept and Scope of Literature
  3. Altmetric Badge
    Chapter 2 Service Innovation: A Review of the Literature
  4. Altmetric Badge
    Chapter 3 Open Service Innovation: Literature Review and Directions for Future Research
  5. Altmetric Badge
    Chapter 4 Towards an Understanding of Open Innovation in Services: Beyond the Firm and Towards Relational Co-creation
  6. Altmetric Badge
    Chapter 5 Exploring a Multidimensional Approach to Service Innovation
  7. Altmetric Badge
    Chapter 6 Innovation, Service Types, and Performance in Knowledge Intensive Business Services
  8. Altmetric Badge
    Chapter 7 On the Way to a Systematic Service Innovation Competence Framework
  9. Altmetric Badge
    Chapter 8 Service Innovation Capabilities for Idea Assessment: An Appraisal of Established and Novel Approaches
  10. Altmetric Badge
    Chapter 9 Employees and Users as Resource Integrators in Service Innovation: A Learning Framework
  11. Altmetric Badge
    Chapter 10 Foresight and Service Design Boosting Dynamic Capabilities in Service Innovation
  12. Altmetric Badge
    Chapter 11 Employment and Skill Configurations in KIBS Sectors: A Longitudinal Analysis
  13. Altmetric Badge
    Chapter 12 Dynamic Capabilities for Service Innovation in Service Systems
  14. Altmetric Badge
    Chapter 13 Role of Web 3.0 in Service Innovation
  15. Altmetric Badge
    Chapter 14 Service-Oriented Architecture as a Driver of Dynamic Capabilities for Achieving Organizational Agility
  16. Altmetric Badge
    Chapter 15 Disruptive Digital Innovation in Healthcare Delivery: The Case for Patient Portals and Online Clinical Consultations
  17. Altmetric Badge
    Chapter 16 Technology-Driven Service Innovation in the Banking Industry
  18. Altmetric Badge
    Chapter 17 Systemic Development of Service Innovation
  19. Altmetric Badge
    Chapter 18 The Role of Socio-Technical Experiments in Introducing Sustainable Product-Service System Innovations
  20. Altmetric Badge
    Chapter 19 The Handbook of Service Innovation
  21. Altmetric Badge
    Chapter 20 The Architecture of Service Innovation
  22. Altmetric Badge
    Chapter 21 Innovation or Resuscitation? A Review of Design Integration Programs in Australia
  23. Altmetric Badge
    Chapter 22 Service Innovation Through an Integrative Design Framework
  24. Altmetric Badge
    Chapter 23 Services Innovation in a Circular Economy
  25. Altmetric Badge
    Chapter 24 Illuminating the Service Provider’s Strategic Mandate on Realizing Apt Quality and Value Through Service Innovation
  26. Altmetric Badge
    Chapter 25 Co-creative Practices in Service Innovation
  27. Altmetric Badge
    Chapter 26 Managing Online User Co-creation in Service Innovation
  28. Altmetric Badge
    Chapter 27 Practices for Involving Organizational Customers in Service Innovation
  29. Altmetric Badge
    Chapter 28 Services Offshoring: Location Choice and Subnational Regional Advantages in China
  30. Altmetric Badge
    Chapter 29 Innovative Strategies in Servicing International Markets from Ireland
  31. Altmetric Badge
    Chapter 30 Leveraging Value Across Borders—Do ‘Market Place Interactions’ Trump ‘Market Space Transactions’?: Evidence from Australian Firms in Industrial Markets
  32. Altmetric Badge
    Chapter 31 Frugal Services Innovation—Lessons from the Emerging Markets and an Adoption Framework for First-World Corporations and Governments
  33. Altmetric Badge
    Chapter 32 How to Manage a Service Innovation Process in the Public Sector: From Co-Design to Co-Production
  34. Altmetric Badge
    Chapter 33 Innovating Universities: Technocratic Reform and Beyond
  35. Altmetric Badge
    Chapter 34 Business Model Approach to Public Service Innovation
  36. Altmetric Badge
    Chapter 35 Exposing an Economic Development Policy Clash: Predictability and Control Versus Creativity and Innovation
Overall attention for this book and its chapters
Altmetric Badge

Mentioned by

4 news outlets
2 policy sources
18 tweeters
1 Facebook page


34 Dimensions

Readers on

437 Mendeley
You are seeing a free-to-access but limited selection of the activity Altmetric has collected about this research output. Click here to find out more.
The Handbook of Service Innovation
Published by
Springer Nature, January 2015
DOI 10.1007/978-1-4471-6590-3
978-1-4471-6589-7, 978-1-4471-6590-3

Renu Agarwal, Willem Selen, Göran Roos, Roy Green

Twitter Demographics

The data shown below were collected from the profiles of 18 tweeters who shared this research output. Click here to find out more about how the information was compiled.

Mendeley readers

The data shown below were compiled from readership statistics for 437 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Geographical breakdown

Country Count As %
Italy 2 <1%
United Kingdom 2 <1%
Chile 1 <1%
Austria 1 <1%
France 1 <1%
Finland 1 <1%
Canada 1 <1%
Unknown 428 98%

Demographic breakdown

Readers by professional status Count As %
Student > Master 95 22%
Student > Ph. D. Student 94 22%
Student > Bachelor 47 11%
Student > Doctoral Student 42 10%
Researcher 20 5%
Other 71 16%
Unknown 68 16%
Readers by discipline Count As %
Business, Management and Accounting 162 37%
Social Sciences 39 9%
Design 39 9%
Engineering 32 7%
Economics, Econometrics and Finance 24 5%
Other 56 13%
Unknown 85 19%