Reading a wonderful paper on the concept of exclusivity for research on exclusive dining by @DrJHolmqvist. He captures the concepts of social, hedonic, artificially constructed and monetary exclusivity as a platform to explore the concept. Worth a read. ht
RT @larissacbbecker: @ElinaJaakkola, Kati Panina, and I wrote a chapter, Understanding and Managing Customer Experiences (https://t.co/6rOs…
RT @LiUdesign: New book chapter (behind paywall) by @shlmld: ”The Multiple Identities of Service Design in Organizations and Innovation…
Check our recent book chapter with @Janet R. McColl-Kennedy #Measuring and #Managing #Customer #Experience (CX): What Works and What Doesn’t | SpringerLink @CamServAlliance #service #digital #CX #strategy https://t.co/Ikz1kiQ72M