Report for: The Palgrave Handbook of Service Management

Chapter title	Understanding and Managing Customer Experiences
Book title	The Palgrave Handbook of Service Management
Published by	Palgrave Macmillan, Cham, May 2022
DOI	10.1007/978-3-030-91828-6_33
Book ISBNs	978-3-03-091827-9, 978-3-03-091828-6
Authors	Jaakkola, Elina, Becker, Larissa, Panina, Ekaterina

Timeline

X Demographics

The data shown below were collected from the profiles of 2 X users who shared this research output. Click here to find out more about how the information was compiled.
As of 1 July 2024, you may notice a temporary increase in the numbers of X profiles with Unknown location. Click here to learn more.

Country	Count	As %
Japan	1	50%
Finland	1	50%

Type	Count	As %
Members of the public	2	100%

Mendeley readers

The data shown below were compiled from readership statistics for 52 Mendeley readers of this research output. Click here to see the associated Mendeley record.

Country	Count	As %
Unknown	52	100%

Readers by professional status	Count	As %
Student > Master	7	13%
Student > Ph. D. Student	5	10%
Researcher	3	6%
Student > Doctoral Student	2	4%
Other	1	2%
Other	2	4%
Unknown	32	62%

Readers by discipline	Count	As %
Business, Management and Accounting	14	27%
Economics, Econometrics and Finance	3	6%
Computer Science	1	2%
Earth and Planetary Sciences	1	2%
Sports and Recreations	1	2%
Other	1	2%
Unknown	31	60%

The Palgrave Handbook of Service Management