Sense and respond : the journey to customer purpose
Overview of attention for book
Table of Contents
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Altmetric BadgeBook Overview
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Altmetric BadgeChapter 1 The Journey to Customer Purpose: optimising business effectiveness
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Altmetric BadgeChapter 2 Focusing on the customer: a paradigm shift
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Altmetric BadgeChapter 3 Re-View: changing the point of view
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Altmetric BadgeChapter 4 Re-View: end-to-end effectiveness
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Altmetric BadgeChapter 5 Re-Mind: changing mental habits
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Altmetric BadgeChapter 6 Re-Mind: a new way of thinking
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Altmetric BadgeChapter 7 Re-Inspire: the nature of leadership
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Altmetric BadgeChapter 8 Re-Inspire: leading transformation
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Altmetric BadgeChapter 9 Re-Create: an organisation that self-develops
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Altmetric BadgeChapter 10 Re-Create: customer-centric management
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Altmetric BadgeChapter 11 Customer Value Enterprise ®
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Altmetric BadgeChapter 12 Abridged case study 1: Office Products Direct Europe
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Altmetric BadgeChapter 13 Abridged case study 2: Fujitsu Services Ltd
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Altmetric BadgeChapter 14 Customer purpose at the heart of the organisation
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Citations
- dimensions_citation
- 15 Dimensions
